Deleting a Website Enquiry
How the Delete enquiry action works and when it is better to archive a website enquiry instead of removing it.
Read article: Deleting a Website EnquiryMy Website help
Help for My Website in Work Planner.
Subcategories
Articles
Updating a Website Enquiry Status
How the enquiry status dropdown works and when to move an enquiry between New, Read, and Archived.
Read article: Updating a Website Enquiry StatusWebsite Enquiries
How website contact submissions are shown in Work Planner and what each enquiry card tells you.
Read article: Website EnquiriesRemoving a Connected Hostname
How the Remove action works on a connected hostname and what the public website falls back to afterwards.
Read article: Removing a Connected HostnameRefreshing a Connected Hostname
How the Refresh action works on a connected hostname and when to use it after DNS or HTTPS status changes.
Read article: Refreshing a Connected HostnameAdding a Connected Hostname
How to add a customer hostname, what the Hostname field expects, and how the DNS target should be used.
Read article: Adding a Connected HostnameConnected Hostnames
How the Hostnames tab is organised, including the platform URL, connected hostname form, and hostname status list.
Read article: Connected HostnamesWebsite Media Library
How the shared website media library works, including uploads, alt text, captions, and deletion.
Read article: Website Media LibraryTemplate Colour Customiser Popup
How the template customiser popup works, what the primary colour changes, and how preview and reset behave.
Read article: Template Colour Customiser PopupWebsite Templates
How the website template table works, what the preview and customise actions do, and how to make a template active.
Read article: Website TemplatesFavicon Options
How favicon source options work, when to upload a file, and when to reuse the organisation logo instead.
Read article: Favicon OptionsWebsite Settings
How the website settings form works, what each site-wide field does, and how the save action affects the public site.
Read article: Website SettingsWebsite Overview
How the My Website area is organised, what each tab is for, and where to go for pages, templates, hostnames, media, and enquiries.
Read article: Website Overview