Deleting a Website Enquiry
How the Delete enquiry action works and when it is better to archive a website enquiry instead of removing it.
Read articleMy Website help
Help for My Website in Work Planner.
Subcategories
Articles
Updating a Website Enquiry Status
How the enquiry status dropdown works and when to move an enquiry between New, Read, and Archived.
Read articleWebsite Enquiries
How website contact submissions are shown in Work Planner and what each enquiry card tells you.
Read articleRemoving a Connected Hostname
How the Remove action works on a connected hostname and what the public website falls back to afterwards.
Read articleRefreshing a Connected Hostname
How the Refresh action works on a connected hostname and when to use it after DNS or HTTPS status changes.
Read articleAdding a Connected Hostname
How to add a customer hostname, what the Hostname field expects, and how the DNS target should be used.
Read articleConnected Hostnames
How the Hostnames tab is organised, including the platform URL, connected hostname form, and hostname status list.
Read articleWebsite Media Library
How the shared website media library works, including uploads, alt text, captions, and deletion.
Read articleTemplate Colour Customiser Popup
How the template customiser popup works, what the primary colour changes, and how preview and reset behave.
Read articleWebsite Templates
How the website template table works, what the preview and customise actions do, and how to make a template active.
Read articleFavicon Options
How favicon source options work, when to upload a file, and when to reuse the organisation logo instead.
Read articleWebsite Settings
How the website settings form works, what each site-wide field does, and how the save action affects the public site.
Read articleWebsite Overview
How the My Website area is organised, what each tab is for, and where to go for pages, templates, hostnames, media, and enquiries.
Read article