Email support
Email our team if you need help with your account, billing, app access, bug reports, or general product questions.
help@work-planner.co.ukSupport
Get help with Work Planner
Use this page to contact Work Planner support for questions and technical help. This support information applies to Work Planner web, iOS, and Android users.
Contact options
Signed-in customers
If you can already sign in to Work Planner, you can also create a support ticket inside the app so we can link the conversation to your account.
What to include in your request
- Your name and the email address linked to your Work Planner account.
- Your business name, if applicable.
- The device and platform you are using, such as web, iPhone, iPad, or Android.
- A short description of your question or issue.
- Screenshots or screen recordings if they help explain the problem.
What we can help with
- Account access and sign-in issues.
- Billing, subscriptions, and payment questions.
- Bug reports and unexpected behaviour.
- General product help and feature guidance.
Related requests
If you need to remove your account and associated data, use our dedicated account deletion request page .
Report a security issue
If you think you’ve found a security problem in Work Planner, or that someone has got into your account or data without permission, email help@work-planner.co.uk with “Security issue” in the subject. Tell us what you found and how to see it happen, and please don’t share it publicly until we’ve fixed it.