My Website
Refreshing a Connected Hostname
How the Refresh action works on a connected hostname and when to use it after DNS or HTTPS status changes.
Use Refresh in the hostname status list on Connected Hostnames after the customer has changed DNS and you want Work Planner to check the hostname again.
What Refresh Checks
- DNS: whether the hostname now points to the correct Work Planner target.
- HTTPS readiness: whether the hostname can move from DNS-ready to a fully active secure address.
- Primary status: if the connected hostname becomes active, Work Planner can promote it as the main public address.
When To Use It
- After adding the hostname: once the customer says the CNAME created during Adding a Connected Hostname has been created.
- After correcting DNS: if the status was previously Pending DNS or Failed and the record has been fixed.
- After waiting for propagation: DNS changes often take time, so refresh is commonly used after a short wait.
What You See After Refresh
The status badge, checked time, and any error message update to match the latest check result. If the hostname is now active, it can become the primary public hostname for the website.
Related articles
- Adding a Connected Hostname: the step before refresh.
- Connected Hostnames: the full status list around this action.