My Website
Adding a Connected Hostname
How to add a customer hostname, what the Hostname field expects, and how the DNS target should be used.
Use the Connected hostname form in the Hostnames tab when a customer wants their own subdomain to show the website instead of the default Work Planner address.
Field On The Form
- Hostname: enter the full customer subdomain, for example www.customer.com. This must be on the customer's domain, not on the Work Planner platform domain.
DNS Target
Work Planner shows the exact CNAME target directly under the field. The customer needs to create a CNAME record at their DNS provider pointing their chosen host to that target. Once that change is live, use Refreshing a Connected Hostname to recheck it.
What Happens When You Save
Work Planner creates the hostname record, checks the DNS immediately, and then adds it to the hostname status list. If the DNS is already correct, the hostname can move to active straight away.
Things That Block The Save
- Invalid host format: the host has to look like a proper domain name.
- Platform domain used by mistake: Work Planner blocks hosts that point back at the Work Planner base domain instead of a customer domain.
- Existing connected hostname: only one connected hostname is supported right now.
Related articles
- Connected Hostnames: the full tab around this form.
- Refreshing a Connected Hostname: the next step after DNS has been changed.
- Removing a Connected Hostname: useful later if the customer stops using their domain.