SettingsIntegrations
GoCardless Disconnect Popup
What the GoCardless disconnect popup means, what it does not remove, and when it is safe to confirm.
The disconnect popup appears when you choose Disconnect on the GoCardless integration screen. Its job is to stop you turning the connection off by accident.
What The Popup Says
The message is very direct: disconnecting GoCardless removes the live integration from Work Planner, but it does not cancel or delete existing mandates or payments already held in GoCardless. That distinction matters. You are disconnecting the connection between the systems, not wiping payment history out of GoCardless itself.
When To Confirm
- Confirm disconnect: use this when the business has been connected to the wrong GoCardless account, you are replacing the connection, or you need to stop Work Planner from using GoCardless for now.
- Cancel: use this if you only opened the popup to check what would happen, or if active Direct Debit setup and collection work still relies on the current connection.
What Changes After You Disconnect
- Provider status changes: the business returns to a disconnected state on the GoCardless screen and on the Payment Providers screen.
- New setup work stops: any new customer sync or new GoCardless setup actions will need the integration to be connected again first.
- Existing GoCardless records remain in GoCardless: the popup is clear about this so you do not mistake a disconnect for a mandate cancellation.
Related articles
- GoCardless Integration Screen: where this popup is opened from.
- GoCardless Customer Sync Popup: another management action on the same screen.
- Billing Request and Direct Debit Setup Flow: useful if you want to understand the customer-side flow that depends on the integration being connected.