Subscriptions
Cancelling Your Subscription
What the Cancel Subscription popup means, how access continues until the saved end date, and how recurring bolt-ons are affected.
The Cancel Subscription button lives on the Subscription overview page. It appears on paid plans that are still renewing normally.
What The Popup Tells You
- Confirmation question: Work Planner checks that you really want to stop the subscription.
- Access-until summary: the popup explains that access continues until the end of the current billing period instead of stopping immediately.
- Bolt-on warning: if recurring bolt-ons are tied to the subscription, the popup lists that they will be cancelled too.
What Changes After You Confirm
- Cancellation Scheduled notice: appears on the overview page after the request succeeds.
- Access Until: replaces the usual next billing date so you know when the account will finally stop.
- Resume Subscription: replaces the cancel button while the subscription is still active but scheduled to end.
What Does Not Happen Immediately
The subscription is not cut off on the spot. Jobs, planning, and the rest of the product continue until the saved end date. The change is really about stopping the next renewal rather than removing today's access.
Why The Bolt-On Part Matters
Recurring bolt-ons can be cancelled with the main subscription at the same time. That matters if the business relies on extra business slots or feature packs, because those extras may also be scheduled to end when the main subscription ends.
Related articles
- Resuming Your Subscription: how to reverse the cancellation while access still exists.
- Active Bolt-Ons on Your Subscription: the add-ons that may also be affected.
- Cancelling a Bolt-On: the separate flow when you only want to stop one add-on.