Skip to content
Back to documentation
SettingsRoles1 min read

Creating a role

OverviewThis article explains when to use creating a role, what the focused step is designed to achieve, and what to review before confirming the action.When to use thisUse this article when you are adding something new

Work Planner Documentation11 April 2026

Overview

This article explains when to use creating a role, what the focused step is designed to achieve, and what to review before confirming the action.

When to use this

Use this article when you are adding something new and want a clearer explanation of the fields and decisions on the create flow.

How it fits into the flow

Creating a role sits within Settings / Roles. It is designed to work alongside related articles such as Editing role permissions, Roles list, so users can move through the workflow without relying on one giant reference page.

Main actions

  • Review the context shown in the dialog so you are acting on the correct record or selection.
  • Choose the options that control how the action should run before you confirm it.
  • Finish the action and then check the parent screen for the result or any follow-up work.
  • Common on-screen actions include Create Role, Cancel, Update Role.

Important fields

  • Role Name: Use lowercase letters, numbers, underscores, or hyphens only.
  • Role Name: Look for input such as “e.g., manager, editor”.
  • Validation: Name: Required. Text value. Maximum 255 characters. Follow the required format. Must be unique.
  • Validation: Permissions: Optional. One or more values can be supplied.

Related articles

19 October 2026 • 1 min read

Bank Holidays

Choosing whose bank holidays your business keeps, and how they show on the planner and Team › Availability.

Read article: Bank Holidays
15 October 2026 • 4 min read

Direct Debit Sign-ups From Your Website

Let customers set up a Direct Debit from your website with your GoCardless sign-up link, and how Work Planner links each one to the right customer.

Read article: Direct Debit Sign-ups From Your Website
12 October 2026 • 3 min read

Export Your Data

Download your customers and jobs as a spreadsheet, or everything in one ZIP file, to keep a copy of your records or move them to other software.

Read article: Export Your Data